Frequently Asked Questions

Here are the answers to the questions we get asked most often – click a question to show the answer.

  • CAN I WORK FOR BATALEON?

    Bataleon is currently looking for some extra hands for the 1415 season. If you are a college student in the Seattle, WA area and would like to gain Internship experience working with ridiculously good-looking people, then send a cover letter and resume to info@yeahforit.com

  • CAN I HAVE SOME STICKERS?

    For stickers usually you'd have to send us an envelope with stamps, but to make it simple we've added sticker packs to the webshop with free shipping. They go fast, so check to see if they are still in-stock here.

  • CAN I GET A CUSTOM GRAPHIC?

    Nope. Sorry, it's simply waaaay too expensive to do a one-off graphic (but feel free to email us if you actually do have waaaay too much money).

  • CAN I GET A CUSTOM SIZE?

    Nope. Sorry, the moulds that are used to press flat snowboards are really, really expensive – and our TBT moulds are way more than that.

  • SHOULD I GET A WIDE OR A NORMAL MODEL?

    That depends on your boot length and the board width. Generally you don't want your toe or heel overhanging the edge more than about 25 – 30mm. If you have a US11 (44) or larger boot then you'll need to check this by trying your boot on a board. With this boot size you may need to look for a board with a waist width of 255mm+, or even one of the wide models that are around 260–265mm.

  • I WAS JUST TURNING AND MY BOARD BROKE – HONEST! WHAT SHOULD I DO?

    Check out our warranty policy below to see what is covered and what to do. Remember though, any snowboard will come off second best to a rock or a rail – if it's impact damage then it's unlikely that you'll be covered!

  • CAN I BE ON YOUR TEAM?

    Sure! Where should we send your pay check? Seriously though, for sponsorship you'll first need to start with your local Bataleon distributor. The best way to get sponsored is to enter contests, take photographs and video, and meet people! But most of all ride HARD! Once you have good contest results, plus REALLY GREAT photos and video then you can approach your local Bataleon distributor with this stuff to see if you can get help. The things that will get you there are hard work, great style, great attitude, personality, a huge bag of tricks plus of course, talent and ability!

  • WHERE CAN I GET A STONE GRIND?

    Any workshop with a stone grinding machine with removable wheels should be able to service a TBT board - but make sure you point out the TBT base shape to the workshop technician! We have made a video showing the correct method to stone grind a TBT board here. Show them this if you need to.

  • DO I NEED SPECIAL WAX FOR A TBT BASE?

    Nope, but we think ours works best! Two formulas in one pack helps keep the edges lubed longer!

  • DOES TBT REALLY WORK?

    Yes. We think it makes snowboarding better. You can read more about it here. But don't believe us, demo one for yourself!

  • DO YOU HAVE A ......... LEFT FROM LAST YEAR THAT I CAN BUY?

    Probably not. So far we've pretty much sold out every season. You could get lucky by checking our webshop for the occasional clearance offer, or try your local dealer (find them on our dealers page) - otherwise it's ebay!

Ask Mr.B

Can't find what you're looking for? Ask Mr.B!

FIND US ONLINE

  • icon_facebook
  • icon_instagram
  • icon_twitter
  • icon_vimeo
  • icon_youtube

Contact Us

webstore, order-info, help
webstore@bataleon.com

high 5's, photos etc...
hello@bataleon.com

technical difficulties?
contact the webmasters
webmaster@bataleon.com

bataleon usa
1118 A St. ste B
Auburn WA 98002
+1 877 255 4828
usa@bataleon.com

2 year limited warranty

contact_warranty_logo

Bataleon Snowboards are built using the most advanced manufacturing techniques and only the finest materials. We provide a 2 years limited warranty against manufacturing defects, from the original date purchased from an Authorized Bataleon Dealer.

WHAT TO DO

If you have a warranty issue please contact the authorized bataleon dealer where you purchased your stick. The authorized dealer will then determine if it is a warranty case or they will send it in to us if they are not sure.

1. Find your proof of purchase

2. Take it to the shops you bought it at. If you moved or bought online take it to the nearest Bataleon Dealer.

3. The Bataleon Dealer will first examine your board and tell you if they think it could valify for warranty.

4. If the Bataleon Dealer thinks it will qualify they will make a copy of your proof of purchase, keep the board, take pictures and send that info to us.

5. We will then have a second look at the warranty claim and make a final decision.

6. If we agree we will notify the shop and they can give you a new board. If they do not have the board we will send a new board to the shop.

USUALLY ACCEPTED FOR WARRANTY:

  • Delamination
  • Problems with Inserts
  • Cracked topsheet (if the woodcore is not broken)
  • Split edge from sidewall (if there is no obvious impact on the edge)

PROBABLY DECLINED FOR WARRANTY:

  • Any damage on the base due to impact.
  • Broken edges due to impact.
  • A completely broken board.
  • Screws pushed thru the base (use of inserts screws that are too long, or used without a washer).

Bataleon Snowboards are built using the most advanced manufacturing techniques and only the finest materials. We provide a 2 year limited warranty against manufacturing defects, from the original date purchased from an Authorized Bataleon Dealer.

the disclaimer

Bataleon Snowboards is not responsible for any harm that might occur from the act of snowboarding on a bataleon snowboard.

Snowboarding is a very dangerous activity that should only be done wearing all the following protection equipment and more: helmet, wrist guards, ass protector, back protector, shoulder guards, shin guards, knee pads, elbow pads, groin shield, teeth guard, gloves, boots with steel noses, unbreakable sunglasses or goggles, sunscreen factor 60 and a meteorite deflector shield.

In fact it's better to not go snowboarding at all. When you really have no other choice but to go snowboarding then don't use tow ropes or T-bars. Don't go fast, don't go riding when it is very sunny, don't use jumps and especially don't do rails, don't go on black diamond runs, avoid crowds and don't go by yourself. If you go with a group of friends don't go with a large group and don't ride to close to each other. Avoid riding trees because of a high collision chance, don't ride powder especially not when it fresh and deep. Always take with you a watch, a mobile phone, a gps, a first-aid kit, extra clothing, emergency blanket, food, 5 liters of water, extra batteries, avalanche equipment, a winter proof tent and sleeping bag,flashlight, matches, sharp knife, ice axe and a candy bar (just one). Don't ride with heavy backpacks it's very very dangerous and not recommended. Don't use your board as a knife.

In case you end up in a powder field, don't ride first tracks. Always wait till other people have tried it first (call us if nobody comes). In fact when in front of a powder field lie down, light flares and stay still. Don't lie in the snow it can cause hyperthermia. Never go snowboarding in sub zero temperatures. Don't go snowboarding when it's too hot because of risk of overheating and dehydration.

Whatever you do, it is always best to not go snowboarding just leave the board in your room and look at it. When you put a board in your room lay it down flat so it doesn't fall on anything. bataleon is not responsible for any damage caused by falling snowboards inside or closevto bedrooms, living rooms, toilets, garages, lodges, lofts, verandas, basements, town squares, bus stops, train stops, tram stops, subway stops, airports, horse trams, boats (every kind), trees, gates, your mum and everything else a board can fall from/in/over/under/against. When you lay your board in your bedroom put it under your bed so you don't trip over it and hurt yourself.

Please don't sue us for this disclaimer. If you do sue us remember it wasn't our fault cause we told you so. Also remember that this isn't the complete disclaimer. The complete disclaimer is deposited at our lawyers in Oslo, Norway. This information is accessible for a small fee to the public. Just go to Oslo and ask for Bataleon's lawyers at the airport information desk. If they look at you funny just ask for the lawyer with the big ears named Petter.

We are furthermore not responsible for any death injury or property damage because of spelling mistakes in this disclaimer or anywhere else on our website, catalogue, ads and other media which we use to communicate to you. We are not native English speakers but we try hard.